Breaking barriers and redefining possibilities in disability support, Signal Care stands as Australia’s premium NDIS provider specializing in neurological and physical disabilities. We don’t just offer support; we create pathways to independence, dignity, and achievement for every participant who joins our family.
Founded on the principle of creating possibilities, Signal Care brings together a team of experienced professionals who are passionate about delivering person-centered support. We understand that each condition presents distinct challenges, which is why we take pride in crafting individualized support plans that adapt to our participants’ evolving needs.
Operating in both Victoria (Melbourne) and Western Australia (Perth), our expertise spans various support services, including specialized personal care, mobility assistance, and therapeutic support. Whether you’re managing a progressive neurological condition, recovering from a physical injury, or seeking long-term disability support, our dedicated team works alongside you to achieve your goals.
Why do families across Australia choose Signal Care? Because we understand that living with a neurological or physical disability requires more than just standard care – it demands exceptional support, cutting-edge solutions, and unwavering commitment. Our specialized team brings decades of combined experience in managing complex disabilities, offering support that’s as unique as your journey.
What makes the Signal Care difference? It’s in our DNA – a perfect fusion of clinical expertise, innovative support solutions, and genuine passion for transforming lives. We don’t just focus on immediate care needs; we look at the bigger picture of enhancing your quality of life, which is why our support extends across the full spectrum of needs – from personal care and mobility assistance` to skill development and community engagement.
We take pride in our reputation for being responsive, flexible, and participant-focused. Our commitment to excellence means we carefully match you with support workers who understand your specific needs and preferences, while efficiently managing your NDIS budget to maximize its value.
Signal Care – Empowering Independence, Enabling Dreams, Exceeding Expectations.
The Mission We Pursue
Signal Care is redefining support for individuals with neurological and physical disabilities with a commitment to empower and inspire. Our mission is to provide exceptional, personalized services that help participants reach their fullest potential. By focusing on quality, independence, and opportunity, we’re creating brighter futures and setting a new standard in care.
At Signal Care, our mission is to be more than support—we’re here to empower lives. We walk beside each participant, helping them build independence, embrace new possibilities, and achieve personal goals. Driven by respect, compassion, and the belief in everyone’s potential, we’re committed to creating brighter paths and fulfilling futures for people with neurological and physical disabilities.
Our mission is to empower individuals with neurological and physical disabilities to live their best lives through comprehensive, specialized support services that honor their unique journeys. We exist to create possibilities, encourage independence, and ensure every participant receives the highest quality care tailored to their individual needs and aspirations.
To bring hope and possibility to every individual we serve. With a commitment to compassionate, personalized support, we empower participants to overcome barriers, build independence, and pursue a life of fulfillment and dignity. Together, we create a path forward—focused on potential, respect, and boundless opportunity.
At Signal Care, we believe everyone deserves a life full of possibility and purpose. Our mission is to walk alongside each participant, providing not just support but a path to independence, confidence, and joy. With compassion at our core, we’re here to help you embrace your goals, break through limits, and build a future that truly shines.
Signal Care is here to make every step of the journey count. Our mission is to provide heartfelt, dedicated support that empowers individuals with neurological and physical disabilities to live fully and achieve their dreams. We believe in building connections, overcoming obstacles together, and celebrating each step toward a fulfilling life. With us, every individual is valued, heard, and inspired to reach their fullest potential.
Our Vision
To create a world where disability doesn’t define possibility – where every person has the support, confidence, and opportunity to live their most extraordinary life. Signal Care envisions a future where our compassionate support services set the benchmark for excellence in neurological and physical disability care.
To be Australia’s most trusted disability support provider, recognized for comprehensive care excellence and distinguished expertise in neurological and physical support needs. Our vision is to build a community where every participant feels empowered, valued, and equipped to achieve their boldest dreams.
To revolutionize disability support by combining broad accessibility with deep expertise, particularly in neurological and physical care, creating a world where every participant can achieve their boldest dreams.
To be Australia’s leading disability support provider, known for setting new standards in specialized care for people with neurological and physical disabilities. We envision a future where every participant has unlimited opportunities to thrive, where barriers to independence are broken down, and where quality support is accessible to all who need it.
At Signal Care, we envision a leading role in transforming disability support services by providing innovative, person-centered care that empowers NDIS participants. Our commitment is to redefine the standard of support, ensuring that every individual has access to resources and opportunities.
Core Values:
We value “PEOPLE”
- People-Centered: Prioritizing the needs, preferences, and voices of participants, ensuring they are at the heart of every decision and action.
- Empathy: We approach every interaction with compassion and understanding, recognizing the unique challenges faced by each individual and striving to provide support that truly makes a difference.
- Open Communication: Cultivating a culture of transparency and honesty, encouraging open dialogue among our team and with our participants to build trust and understanding.
- Professionalism: We uphold the highest standards of integrity and accountability in all our actions, ensuring that we are reliable and trustworthy partners in care.
- Leadership: We take initiative in our roles, demonstrating commitment and responsibility while inspiring others to do the same, encouraging a collaborative and supportive environment.
- Excellence: Committing to continual improvement and innovation, striving for excellence in every aspect of service to enhance the quality of life for those served.
Vision
Mission
Core Values
- Teamwork
- Respect
- Accountability
- Integrity
- Empathy
- Honesty
SIGNAL CARE chose these values simply because they aligned with our personal values as well as the participants we are serving.
Signal Care Supports Participants With:
- Acquired brain injury
- Aged Care
- Autism
- Dementia
- Intellectual disability
- Mental health
- Physical disability including sensory disability
Participant Age Groups:
- 7 – 16 Years
- 17 – 65 Years
- Over 65 Years
Services
- Accommodation/Tenancy
- Assist-Life Stage, Transition
- Assist-Personal Activities
- Assist-Travel/Transport
- Daily Tasks/Shared Living/Respite
- Innov Community Participation
- Development-Life Skills/Training
- Household Tasks
- Participate Community
- Group/Centre Activities
- Accommodation/Tenancy
- Assist-Life Stage, Transition
- Assist-Personal Activities
- Assist-Travel/Transport
- Daily Tasks/Shared Living/Respite
- Innov Community Participation
- Development-Life Skills/Training
- Household Tasks
- Participate Community
- Group/Centre Activities
Policies That Relate to Our Service Delivery
- Abuse, Neglect, and Exploitation – Every person has the right to live a life free from violence, abuse, harm, neglect, and exploitation. We are committed to ensuring the safety and wellbeing of all our participants.
- Advocacy – We acknowledge that a participant is entitled to nominate an advocate of their choice to be involved in the service planning and monitoring of their service delivery.
- Bullying, Harassment and Discrimination – All services are provided in a safe, flexible, and respectful environment, free from all forms of bullying, harassment, and discrimination.
- Complaint Management – We acknowledge the right of participants and/or staff to raise concerns regarding service delivery without fear of retribution. We take all complaints seriously, treat all people fairly and complete all corrective actions in a timely manner.
- Conflict of Interest – All staff are obligated to disclose any conflicts of interest to ensure they are managed effectively.
- Continuity of Supports – We are committed to ensuring all day-to-day operations are managed in an efficient and effective way to avoid disruptions and ensure continuity of care to our participants.
- Decision Making and Consent – We support the rights of each person to exercise control over their lives and ensure that our participants are involved in the decision making at planning, implementation, and reviews. Written consent is required prior to collecting or sharing personal information, implementing services, or dealing with any financial matters.
- Diversity and Inclusion – We support and promote an inclusive environment that recognises, respects and values individual differences of all people engaged with our services including participants and staff.
- Entry and Exit – Our services are available to people with disability who are eligible for NDIS funding. Our intake process is done in a manner which is fair, consistent, and transparent. We acknowledge that participants have the right to cancel or withdraw from services at their discretion and this will not impact on their access to future services with us. And we reserve the right to cancel services for participants if we are unable to provide services that meet their individual needs.
- Incident Management – Staff must practice diligent reporting to the Director of any event that resulted in or could have threatened the health, safety and/or wellbeing of participants and/or themselves and/or loss or damage to property.